Desdemona DeAntoni

Operations & Business Management · Information Governance · Compliance · Marketing

Desdemona
DeAntoni

Business management leader with 15+ years coordinating complex operations, cross-functional teams, and compliance-driven environments across multiple industries. Known for translating business needs into operational systems that work — and for the people skills to make them stick. A rare combination of analytical depth, marketing instinct, and hands-on execution.

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Credentials

Certifications

RingCentral
Certified Sales Professional
RingCentral
Certified Delivery Partner (CDP)
Zoom
Zoom Sales Associate (ZSA)
Zoom
Zoom Technical Sales Associate (ZTSA)
Zoom
Certified Delivery Partner (CDP)
Zoom
Deployment Level 1
Google Cloud
Workspace Administration
Google Cloud
Managing Google Workspace
Google Cloud
Google Workspace Security

What I Bring

Core Competencies

Project Management & Cross-Functional Leadership
Information Governance & Compliance (HIPAA, PCI, NIST)
UCaaS Implementation: RingCentral and Zoom
CRM & ERP Systems (Salesforce, SAP, Oracle, NetSuite)
Data Analytics & Quality Assurance (Power BI, SQL, Excel)
Healthcare & Aesthetic Practice Operations
IT Support & Security (VPN, DNS, TCP/IP, Google Workspace Admin)
Disaster Recovery & Business Continuity
Digital Marketing, SEO & Brand Strategy
Team Development & Performance Optimization
EMR Implementation & Clinical Workflow Design
Contract Negotiation & RFP Response

Career History

Experience

High Country Workplace Technologies
Arvada, CO
Jan 2026 to Present
Business Office Manager
  • Oversee daily business office operations for a telecom and integration solutions company, including AP/AR, vendor coordination, and contract administration.
  • Support RingCentral and Zoom projects as a Certified Delivery Partner and Certified Sales Professional, assisting with porting workflows, account setup, and live municipal deployments.
  • Directed PCI compliance within RingCX by identifying noncompliant call-handling paths, instructing technical staff on required workflow changes, and validating revised configurations against secure payment-processing standards.
  • Manage marketing and client-facing communications, including service updates, product documentation, and operational collateral.
  • Respond to RFPs and coordinate internal inputs to ensure accurate scope, pricing, and technical alignment.
  • Develop and refine internal processes for ticketing, SO/PO, and billing workflows to reduce friction across teams.
Stonebridge Hospitality
Broomfield, CO
Nov 2024 to Dec 2024
Sales Manager
  • Served as project lead for corporate events, catering operations, and group bookings, managing timelines, budgets, and cross-departmental execution.
  • Led a business continuity initiative during a month-long internet outage by recommending and deploying Starlink satellite internet, restoring full operational flow.
  • Led implementation of a PCI-compliant workflow for internal credit card handling by expanding Sertifi usage across departments, replacing insecure email and print practices with encrypted digital transmission.
  • Responded to RFPs and drafted contracts, aligning client needs with operational capabilities and profitability goals.
  • Drove CRM optimization and lead conversion strategies through data analysis and process refinement.
Safeway
Superior, CO
Jun 2023 to Present
Head Clerk, Front End Management and Bookkeeping
  • Progressed from Bookkeeper to Person in Charge, expanding responsibilities to include store operations, financial oversight, and team leadership.
  • Perform technical service and troubleshooting on KAR cash recycler, ensuring operational uptime and accuracy in high-volume retail transactions.
  • Lead initiatives covering lottery inventory tracking, anti-money laundering compliance, and transaction reporting.
  • Use enterprise systems (CICS, KAR, Workbrain, SharePoint) to streamline reporting and compliance workflows.
Vail Resorts
Broomfield, CO
Aug 2023 to May 2024
Tier 2 Corporate Sales & Support
  • Resolved complex technical issues related to app features, authentication, RFID media, fraud, and security concerns.
  • Managed escalated customer complaints regarding refunds, sales, shipping, and resort operations with a focus on PCI compliance and information governance.
  • Consistently met and exceeded KPI of 50 resolved tickets and calls per day.
  • Coordinated with multiple departments and leadership to ensure efficient, documented resolution.
Workforce Group — Government Services
Denver, CO
Nov 2021 to Nov 2022
Quality Control Analyst, Disaster Recovery
  • Collected, analyzed, and audited data in an emergency disaster recovery scenario with high accuracy and strict government compliance requirements.
  • Ensured personally identifiable information was handled in accordance with federal standards throughout all phases of data collection.
  • Provided corrective guidance to Tier 1 analysts, identifying data quality failures and establishing remediation paths.
  • Communicated effectively with a highly diverse population to develop peer relationships and deliver relevant resources.
Phillip Milgram, M.D.
Carlsbad, CA
Jun 2013 to Jan 2019
Practice Manager / Strategic Operations Lead
  • Directed operations across multiple medical and aesthetic practices, supporting expansion into new specialties and additional office locations.
  • Implemented HIPAA-compliant documentation systems and EMR workflows to streamline billing, scheduling, and patient communications.
  • Spearheaded process improvements that increased cosmetic procedure close rates from 20% to 97% through systematic overhaul of marketing, consultation, and sales processes.
  • Designed and executed marketing strategies including branding, SEO, and patient outreach, driving consistent growth in new patient acquisition.
  • Managed vendor relationships, equipment procurement, inventory control, and multi-location scheduling coordination.
  • Supervised, hired, and trained both front and back-office staff; served as primary liaison for patients, staff, and vendors.
San Diego Laser Centers
La Jolla, CA
Mar 2011 to Oct 2013
Practice Manager
  • Oversaw day-to-day operations of a client concierge-focused aesthetic practice, maximizing business profitability and patient services flow.
  • Developed and managed scheduling workflows to maximize equipment and provider utilization, ensuring procedures ran at full capacity with no downtime.
  • Interviewed, hired, and trained employees; provided ongoing support and coaching at every operational level.
  • Reinforced compliance with new procedure implementation and operational protocols.

Academic Background

Education

Information Technology

Capella University · Information Security
  • Information Governance, PCI and HIPAA Compliance, HI-TECH Framework
  • Organizational Security, Incident Response, Disaster Recovery, Business Continuity
  • Operating System Hardening, Windows Server and Linux Server